Every new account starts with 14 days of Card1 Pro, everything switched on. After that it drops to free and keeps working — forever. No card details, nothing to cancel. Start free →

Support

How can we help?

The quick answers are below. For everything else there's a human at hello@card1.net — members also have the full guide inside their dashboard.

Getting started

Do I get a trial?
Every new account starts with 14 days of Card1 Pro, with everything switched on — the Apple and Google Wallet pass, video, gallery, page sections, the full document vault, bookings and selling from your card. No payment details are taken and there is nothing to cancel. When the 14 days are up your card drops to the free plan and carries on working forever: your page, your link, your QR code, two links and your first five saved contacts. Nothing is deleted — if you switch Pro on later, it all comes straight back.
Do the people I meet need an app?
No — and neither do you. Your card opens in any browser on any phone. Tapping "Save contact" adds you to their phone book directly. That's the point.
How do I create a card?
Create a free account, add your name and details, and your card is live with its own personal link in about two minutes. Claiming a metal card is the same, plus typing the code engraved on the back.
What's my link, and can I change it?
Everyone gets a clean personal link made from their name — like card1.net/john-smith — automatically. With the metal card you can choose your own custom handle, with a live availability check as you type. Brand names, single first names and very short handles are reserved.

The metal card

How does the tap work?
There's an NFC chip inside the engraved metal card. Held near any modern phone, it opens your page — nothing to install, no battery, nothing to charge. There's a laser-etched QR on the card as backup.
What if my details change?
Change them in your dashboard and every card, QR, wallet pass and link updates instantly. The card in your pocket never goes out of date — that's the difference from paper.
Does my card stop working if I don't subscribe?
No. The metal card is a one-off purchase and your page keeps working. Pro adds power tools — bookings, selling from your page, unlimited vault — and is entirely optional.

Leads, scans & wallet

Where do my leads go?
Into your dashboard: named, dated, with statuses and notes. You're emailed instantly when a lead lands, with a one-tap "save to contacts" button. Export everything to CSV whenever you like.
How does the AI card scanner work?
Photograph any paper business card from your dashboard. The AI reads the name, title, company, phone, email and website, shows you an editable check screen, and saves it as a lead. It never guesses details that aren't on the card.
How do I add my card to Apple or Google Wallet?
Open your card page and tap the wallet button — Apple Wallet on iPhone, Google Wallet on Android, both live. The pass carries your branding and a QR to your page, and an Apple Wallet pass shows on your Apple Watch too.

Account & billing

How do I reset my password?
Use the password reset — a secure link comes by email.
How do I upgrade or manage Pro?
Dashboard → Card1 Pro. During our launch period we set subscriptions up personally within a day.
Can I get my data out?
Always. Leads export to CSV, documents download from your vault, and your details are yours to take. See Trust & security.

Still stuck? Talk to a person.

Email us and a human replies — usually the same working day.

hello@card1.net